Frequently Asked Questions

  1. VISIT OUR KNOWLEDGE BASE FOR UPDATED FAQ
  2. How can I contact you?
  3. Why are some items marked for Ground shipping only?
  4. Are the shipments insured?
  5. Why does my credit card show that the charge went through, when it rejected my card at checkout (or I received a call from Minimus that it was rejected)?
  6. Is the site secure?
  7. Can I ship my order in advance to my hotel?
  8. Do you carry everything in stock?
  9. Is everything fresh?
  10. What are the shelf lives of the food products?
  11. Do you provide a warranty?
  12. How long will it take for my order to arrive? Do you offer expedited shipping?
  13. How is my order packaged for shipment?
  14. What if I want to order large quantities of a certain item?
  15. Can I be an affiliate and make money by putting a link to your site on mine?
  16. I distribute/manufacture an item that I think would be great for your site. Whom do I contact?
  17. I have a favorite product, and I don’t know how to get it, but wonder if you might carry it in the future?
  18. Do you ever run specials or discount your products?
  19. Where do you get everything?
  20. Does my item need to be refrigerated?
  21. Do you have a retail location?
  22. How do you address the various importation duties, taxes and regulations for international shipments?
  23. Do you have a way to lower my international shipping costs?
  24. What is your privacy policy?
  25. Which of your items are gluten/wheat free?
  26. Can you get the large sizes of any of the items?
  27. Do you offer free samples or donations of your products?
  28. Do you ship to prisons, jails or other types of correctional institutions?
  29. How many coupons may I use on one order?
  30. What is your policy regarding the usage of images or other content on your website?

Answers...

  1. VISIT OUR KNOWLEDGE BASE FOR UPDATED FAQ

    For the most up to date Frequently Asked Questions, visit our new KNOWLEDGE BASE of common questions and answers.

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  2. How can I contact you?

    Click on the Contact Us link in the Customer Service menu.

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  3. Why are some items marked for Ground shipping only?

    We carry several items (hairspray, shave cream aerosol, other aerosols, items with antibacterial alcohol content, etc.) that are considered hazardous materials by the U.S. Department of Transportation. We have chosen to limit the shipping of these items to Ground. Thus, they are not available for Hawaii, Alaska, International, or APO/FPO military orders.


    Special arrangements can be made to ship these items via air, but there is a $50 surcharge, per box, for the extra special labeling, paperwork, fees, and handling that must be done. Email us at to make these special arrangements.

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  4. Are the shipments insured?

    It depends. Our regular shipments via FedEx are insured by FedEx. For USPS shipments (i.e. PO Boxes), we use a third party insurance company, but only for packages valued over $40. The insurance company will not insure APO/FPO (military) shipments due to frequent troop movement and theft issues within the military postal system. Thus, USPS shipments that are valued less than $40 or are going to APO/FPO are shipped at the risk of the customer.

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  5. Why does my credit card show that the charge went through, when it rejected my card at checkout (or I received a call from Minimus that it was rejected)?

    We use the leading credit card processing company, Authorize.net. We require address verification (AVS), but when the address entered on the order does not exactly match the billing address on the card, the charge is rejected by Authorize.net. Unfortunately, it is temporarily accepted by the credit card company, and it takes 1-4 days for the charge to be removed from the credit card by the issuing credit card company. This includes multiple attempts to charge the card, where each is rejected, and each attempt is temporarily logged by the credit card company as a legitimate charge (for 1-4 days). Unfortunately, this is a general problem with automated online credit card transactions with every processing company, and the only way to clear the charges on the customer's card is for Minimus to manually notify the credit card company that the charges were rejected and then they can be cleared immediately. We are hoping that the banking technology soon finds a way to rectify this occasional problem.

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  6. Is the site secure?

    Yes. We are certified by Thawte, one of the leading companies that certifies websites as secure. You can see the Thawte logo displayed on our site.

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  7. Can I ship my order in advance to my hotel?

    Yes. We continue to offer our program of shipping your travel size toiletries direct to your hotel or destination. For detailed instructions on how to have your order shipped ahead of you to your destination, see our Special Services page under the Customer Service tab above.

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  8. Do you carry everything in stock?

    Yes. We are proud to say that we are not simply a drop-ship reseller, but we have our own warehouse and keep it stocked with significant quantities of all our items listed on the site. However, due to volume orders on a particular item from time to time we may be delayed on a particular item, but it will always be back in stock in a short period of time. If an item is backordered and we do not expect to be receiving it into our warehouse shortly, the customer will be notified.

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  9. Is everything fresh?

    Absolutely. We are careful to monitor the expiration dates of products and if anything does not have a lengthy freshness time once it gets to our customers, we will remove the item from the shelves of our warehouse and obtain fresh product.

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  10. What are the shelf lives of the food products?

    Each product has its own shelf life, and each shipment we have in our warehouse can have a different shelf life depending on when it was manufactured. General guidelines:

    • Salad dressing packets - at least 3 months (un-opened)
      • Exception: Newman's Own may be slightly less as it is an all-natural product
    • Condiments - approximately 1 year (un-opened)
    • Snacks - generally have the expiration or "best by" dates printed on each package

    Various climate and customer's storage conditions can have a significant impact on the shelf life of a product, so we are not able to provide specific expiration dates on products that do not have such dates printed on them by the manufacturer.

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  11. Do you provide a warranty?

    Minimus is committed to our customers’ satisfaction. We will make every effort to provide quality products. Products found to be defective will be replaced, and shipping costs will be reimbursed promptly. Please see our Terms and Conditions page for more details.

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  12. How long will it take for my order to arrive? Do you offer expedited shipping?

    Please check out our Shipping Policy page for complete details.

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  13. How is my order packaged for shipment?

    Minimus is careful as our items tend to be small. We have plastic poly bags to seal up smaller items together, away from bulkier items that may damage them in a box. We also use biodegradable packing peanuts (made from corn starch) to insure quality, and environmentally friendly, packing.

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  14. What if I want to order large quantities of a certain item?

    Bulk orders are handled through our Major Accounts Department. Please consult our Wholesale page for more details.

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  15. Can I be an affiliate and make money by putting a link to your site on mine?

    Yes. We have a very active affiliate program. Just click on the Affiliate Program link under our Customer Service tab above for more information and to sign up.

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  16. I distribute/manufacture an item that I think would be great for your site. Whom do I contact?

    Email and we’ll definitely consider adding your product to the site. We’re always looking to increase our breadth of offerings as well as finding interesting items for our customers.

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  17. I have a favorite product, and I don’t know how to get it, but wonder if you might carry it in the future?

    We’d love to hear from you at . We are always looking to find products our customers are interested in. Many of our new products came from customer suggestions.

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  18. Do you ever run specials or discount your products?

    Minimus is very price conscious, and we want to offer our customers the best deals possible on our products. If we get a good deal from a supplier, we'll pass it along to our customers. We always have items on sale in our Sale Items aisle on our site, and we often post special coupon codes on our blog page, From the Desk of Minimus.biz and in our customer newsletters.

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  19. Where do you get everything?

    All of our items come from a distributor or from the manufacturer. None of our items are from hotel guests or from restaurant tables.

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  20. Does my item need to be refrigerated?

    No. None of our items need to be refrigerated prior to opening.

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  21. Do you have a retail location?

    Just the internet.

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  22. How do you address the various importation duties, taxes and regulations for international shipments?

    Since each international purchase is subject to the many varied customs, regulations, and fees specific to that purchase, it is difficult for Minimus to address them and leaves that responsibility for adherence and payment to the purchaser. For more shipping information, consult our Shipping Policy page.

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  23. Do you have a way to lower my international shipping costs?

    We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

    Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.

    Note:Use MyUS.com's Personal Shopper service to make a purchase from Minimus.biz. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

    Follow these two steps for international delivery:

    1. Get your own U.S. address in America at www.MyUS.com.

    2. Use your new U.S. address, provided by MyUS.com, when placing your order with us.

    If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.

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  24. What is your privacy policy?

    Please consult our Privacy Policy page.

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  25. Which of your items are gluten/wheat free?

    Minimus carries some food and personal care products which have been marked by the manufacturer as Gluten Free.

    Only food products that have been labeled by the manufacturer as being Gluten Free are listed in our Gluten Free Food shopping aisle. Though other products may also qualify as Gluten Free, they are not marked by the manufacturer.

    To determine which of our products may be free of wheat, barley, rye and oats (WBRO), and for more specific information about such products, contact the Celiac Sprue Association at (toll free) 877-CSA-4-CSA (877-272-4272), e-mail to celiacs@csaceliacs.org or write to CSA /USA, Inc.; PO Box 31700; Omaha, NE 68131-0700. CSA's website provides information on Celiac Disease and Dermatitis Herpetiformis and can be accessed at www.csaceliacs.org.

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  26. Can you get the large sizes of any of the items?

    Sorry, we only carry the small sizes. However, if you are ordering large wholesale quantities from us of the small sizes, and need some items in a larger size, we can usually fulfill this request.

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  27. Do you offer free samples or donations of your products?

    We receive daily requests from many worthy organizations, however, we do not offer donations of our products, nor do we offer free samples. However, we are able to offer 5% cash back to non-profits who order online via setting up a link from their non-profit website for their members to use, where the link comes from our affiliate program at ShareASale.com, or many non-profits choose to order from our discount bulk order (wholesale) pricing guide (this does not offer 5% cash back, but it is much less than the online retail website). In some cases, we can offer special coupons or promotions for an event, so please feel free to inquire. Please direct all non-profit or donation related inquiries to .

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  28. Do you ship to prisons, jails or other types of correctional institutions?

    No. Minimus is not an approved supplier for any type of correctional institute. Previously, we have shipped to prisons, jails, and other types of correctional institutions, but have found that a majority of these shipments were being rejected as the items were not appropriate. Thus, we have discontinued shipping to all prisons, jails, and other types of correctional institutions. If you do choose to ship to a prisons, jails, or other type of correctional institution, and it is not spotted by our shipping department and stopped, and your package is rejected by the prisons, jails, or other type of correctional institution, we cannot provide a refund.

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  29. How many coupons may I use on one order?

    Minimus does offer promotional codes (coupons) in various publications and on our blog. Our coupon policy is that multiple coupons may be used on one transactions, but coupons may not be "stacked" to multiply the discount. Attempts to do so at checkout will receive an error stating "This code can not be combined with other offers."

    For example: a coupon for "5% Off Generic Mouthwash" may be used at the same time as a coupon for "5% off Generic Floss" because these coupons apply to two individual products. However, a coupon for "5% off Oral Care" may not be "stacked" with either of the other two coupons, and you will receive an error message at check out.

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  30. What is your policy regarding the usage of images or other content on your website?

    All of the Minimus site content is protected by international copyright laws. For editorial purposes, Minimus grants permission for publication and usage of images and other graphics as long as they are accompanied by a photo credit which consists of a hyperlink back to our website AND includes the text: "Photo Courtesy of www.Minimus.biz". For more information, please refer to our Copyright statements on our Terms and Conditions page.

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